General Privacy Policy

Fundação Solidariedade would like to thank you for your interest in our work and for sharing your personal data with us.  

We take our legal duty for safeguarding your personal data and privacy very seriously, with transparency and as allowed by provisions and legal requirements of Law 13.709/2018, LGPD (General Personal Data Protection Regulation) and other applicable privacy and personal data protection legislation. It is worth saying that we hold and use your information, in full observation and in accordance with relevant legislation and other laws on the subject, for instance, on matters related to the sheltered minors.

Please read on to understand our Privacy Policy because it represents our commitment with you and explains, in general terms and in a simple way, how we treat your personal information and your rights as data subject. We are at your disposal, as provided below, for any further information or explanation.

This policy may be reviewed and updated, from time to time, as well as complemented, to include additional information, in a transactional document related to the specific interaction we have with you or by means of a separate privacy statement.

What is personal data?

LGPD sets out that personal data is any information that relates to an identified or identifiable living individual, who we also call data subject. In other words, it is not only a direct reference, such as your Taxpayer’s Registration (CPF) number or Full Name, but also indirect, individual or jointly references, for instance, your ZIP Code, birth date or parents’ names.

What is sensitive personal data?

According to LGPD, sensitive personal data is any piece of personal information concerning racial or ethnic origin, religious belief, political opinion, trade union or religious, philosophical or political organization membership, data concerning health or sex life, genetic or biometric data, when related to the data subject. We are always extremely careful when dealing with sensitive personal data.

What is not personal data?

Data of legal entities are not considered personal data. So, CNPJ (National Register of Legal Entities), commercial name and state registration number, for instance, are not personal data. Anonymized data, that is, data related to a subject that cannot be identified, which cannot be directly or indirectly associated with a certain individual, are also not considered as personal data. For example, a birthdate converted into an age range.

Your rights as data subject

Fundação Solidariedade will never sell any personal information to third parties. This is our commitment to you and is also your right. The data subject, regarding the data subject’s data being processed, at any time, has the right to check how the data is being used. If you believe it is not being dealt with appropriately, having in mind the circumstances of such use, you have the right to request:

  • Access to your data. We can send to you a copy of your data file so that you can check how the data is being handled, in accordance with the legislation in force.
  • Correction of incomplete, inaccurate or out-of-date data. We will correct the relevant data, as informed in your request.
  • Anonymization, blocking or deletion of data. As per our recommendation, we will stop the data processing or delete/anonymize the data we obtained with your consent or data that is no longer necessary.
  • Data portability. We will generate a copy, in a standard format, upon request, so that the data may be forwarded to another service or product suppliers.
  • Information about data. We will send to you a list of data-processing agents, with whom we have shared your personal data, regardless.
  • Implications of non-consent. When necessary, we will inform about the need of consent to some specific interactions and implications in case such consent is not given.
  • Revocation of non-consent. We will interrupt the use of your personal data, gathered upon your consent, whenever you formally request it.

Every request is important to us because with that we learn what is important to you. In order to be transparent on the exercise of your rights, related to personal data, we would like to make it clear that there are no exceptions, in relation to the above-mentioned requests. For instance, if you request the exclusion of a certain personal data, we may eventually need to observe another legal or contractual storage demand and such exclusion, under the force of such demand, will not be possible. If this is the case, you will be informed accordingly.

We know that ill-intended people may use such kind of request to impersonate you and obtain your data. In order to prevent such fraud and ensure the safety of your data, we may request a combination of information (often a name, date of birth and address), to confirm your identity, whenever you send us a request. Identity-check information are exclusively used for such purpose and nothing more.

How your personal data is used

Your user-link may fall under one of the following scenarios:

  • Contact with our information or contents, made available in our digital/social channels.  
  • To access and use websites, online services, digital/social networks and other assistance channels.                                     
  • To access/visit our facilities.

In accordance with such scenarios and depending on your relationship with us, we will use your personal data:

  • To assist formal proceedings, as demanded by law.
  • Service rendering.
  • Observation of legal and contractual obligations.
  • Support to our collaborators and suppliers.
  • Information security.
  • Prevention of frauds.
  • Observation of legal demands.
  • Cultural, social and educational activities.

In case of any doubt related to the use and destination of personal data, please, contact our Data Officer, as contact information below.

Technological Safety

Our safety teams and systems work to protect your personal data and we only use cutting-edge technology aligned with the best practices to prevent data incidents. Some technological safety resources we use include permission control, access recording and sorting, information cryptography, frequent audits, physical security at the facilities, virtual private networks, state-of-art firewalls, safety-event management and safe redundant bases. Moreover, we invest in safety policies and procedures with skilled and qualified teams.

How to get in touch

The General Data Protection Law (LGPD) institutes a National Data Protection Authority (ANPD), which is also at your disposal to receive complaints in relation to how an organization or agency handles your personal data.

In our Data Protection and Privacy Department, at Fundação Solidariedade, we count on a user’s assistance channel to receive your requests, questions and complaints related to the handling of your personal data:  

Data Protection Officer (Individual in Charge): Marli Gowatski Corrêa.
Address: Av. Juscelino Kubitschek de Oliveira, 2600 – CIC
Curitiba – PR
CEP 81260-900

We know that a personal data breach or unauthorized disclosure or use of personal data may result in harm and nuisances to the data subject and, consequently, we need to learn about these events in order to  help. If you know about any misuse, unauthorized disclosure or criminal action related to personal data under our custody, please do not hesitate to report it (through the same assistance channel), you will remain anonymous, and we will treat the case with the due diligence it deserves.